The Collections CRM Built to Accelerate Debt Recovery
Consolidate delinquent accounts, predictive auto-dialing, automated PTP payment tracking, and live supervisor barge-in into one compliant, high-velocity collections workspace.
Right-Party Contact Rate
vs. manual spreadsheet dialing
Broken PTP Reduction
automated multi-channel reminders
Connect Latency
instant WebRTC agent bridge
Telephony Uptime SLA
dual-redundant SIP backbones
Experience the Role-Based CRM in Action
Each team member gets exactly what they need: collectors focus on their next conversation, supervisors manage active calls, and QA ensures regulatory compliance.
BITScrm: Built for Every Seat on Your Recovery Floor
Consolidate portfolio queues, predictive voice dialing, automated PTP scheduling, and compliance tracking into one unified, role-based CRM workspace.
Agent queue
Accounts · PTP · follow-up
| Account | Work | State |
|---|---|---|
| ACC-10482 | PTP due today | Call |
| ACC-10817 | Follow-up | SMS |
| ACC-11209 | Broken PTP | Review |
| ACC-11587 | New assignment | Call |
Six Pillars of High-Velocity Debt Recovery
Engineered specifically for the operational constraints and legal frameworks of Philippine financial institutions, collections agencies, and fintech lenders.
Portfolio & Queue Intelligence
Centralize hundreds of thousands of debtor records with automated tiering, balance aging brackets, work queues, and dispute tracking.
- ✓Dynamic debtor segmentation by delinquency bucket (1-30, 31-60, 60+ DPD)
- ✓Automated queue assignment based on agent skill and recovery success rate
- ✓Controlled bulk imports with CSV validation and duplicate record reconciliation
- ✓Tamper-proof interaction history and customer contact logs
High-Throughput Predictive Dialer
Eliminate manual dialing and dead air. Connect your recovery agents only when a live debtor answers the line.
- ✓Predictive, progressive, and preview dialing algorithms with adaptive pacing
- ✓Answering Machine Detection (AMD) with sub-second live human recognition
- ✓Integrated WebRTC browser softphone — zero hardware or PBX setup required
- ✓Local presence caller ID rotation for maximized Right-Party Connect (RPC) rates
Automated Promise-to-Pay (PTP) Engine
Turn verbal commitments into collected cash with automated scheduling, installment tracking, and default prevention.
- ✓Instant SMS and email payment confirmation sent while on the phone
- ✓Automated broken-PTP detection with immediate high-priority requeue
- ✓Pre-due reminder triggers 48h and 24h before commitment deadline
- ✓Integrated partial-payment reconciliation against principal balances
Live Supervisor Barge-in & Coaching
Maintain floor command and prevent compliance violations with real-time audio supervision tools.
- ✓Silent listen mode to monitor live agent conversations undetected
- ✓Private whisper coaching — speak directly to the agent without the debtor hearing
- ✓Full barge-in takeover for escalating high-risk or heated negotiations
- ✓Real-time floor dashboard with agent statuses, idle time, and queue velocity
QA Scorecards & Regulatory Compliance
Protect your agency against regulatory penalties with 100% call recording and automated audit scorecards.
- ✓100% dual-channel stereo call audio archiving with instant search
- ✓Customizable scorecard rubrics with automatic scoring and calibration
- ✓Strict compliance gating: quiet hours, max calls/day, and DNC enforcement
- ✓Full alignment with BSP Circular 454/857 and NPC Data Privacy Act (RA 10173)
Liquidation & Recovery Analytics
Get complete visibility into collector productivity, portfolio recovery curves, and campaign ROI.
- ✓Live agent leaderboard with collected amounts, PTP conversion, and talk time
- ✓Cohort recovery curves comparing portfolio yields across campaigns
- ✓Exportable regulatory audit logs and executive summaries in one click
- ✓Historical call disposition trends and right-party connect ratios
Telecom and telephony
Telephony and access controls for the collections floor.
SIP trunking, failover, TLS voice encryption, and operational controls configured around your infrastructure.
Telephony SLA
99.99%
Carrier-grade SIP trunking
Connect Dispatch
< 15ms
Near-zero bridge latency
Audio Encryption
TLS 1.3 / SRTP
End-to-end encrypted voice
Call Storage
Encrypted S3
Immutable 7-year audit retention
Need configured AI voice contact alongside human agents?
Pair BITScrm with BITSagent for early-stage recovery outreach under campaign rules and supervisor controls.
Simple, Predictable BITScrm Plans
Scale up or down per collector seat. All plans include WebRTC dialer, PTP management, and compliance audit tools.
Starter
For small collections teams and focused recovery campaigns.
- ✓Core Collections Engine
- ✓Delinquency Account Workflows
- ✓Dynamic Work Queues
- ✓Manual & Preview Dialing Ready
- ✓Standard Performance Reporting
- ✓Email & In-App Support
- ✓Up to 15 agent seats
Professional
For growing agencies and mid-market operations with dialer & QA.
- ✓Everything in Starter
- ✓Built-in Browser SIP Softphone
- ✓Predictive & Progressive Auto-Dialer
- ✓Omnichannel SMS & Email Reminders
- ✓QA Scorecards & Evaluation Worklists
- ✓Live Supervisor Listen, Whisper & Barge
- ✓AI Smart Follow-Up & PTP Tracking
- ✓Unlimited agent seats
Enterprise
For commercial banks, financial institutions, and high-volume BPOs.
- ✓Everything in Professional
- ✓Full Autonomous AI Recovery Agents
- ✓Custom Workflow & Disposition Engines
- ✓Dedicated SIP Trunking & Telco Routing
- ✓On-Premises or Private Cloud Hosting
- ✓BSP Circular & NPC Regulatory Auditing
- ✓Dedicated Solutions Architect & 99.99% SLA
- ✓Unlimited agent seats & multi-tenancy
Ready to review BITS on your floor?
Request a scoped demonstration. We do not offer free trials or unpaid pilots.