01.
Portfolio Management
Centralize debtor records, balances, statuses, assignments, and history in one operational workspace.
- Campaign configuration
- Account lookup & queues
- Bulk actions
- Account archiving
Enterprise Collections CRM & AI Agents
The All-in-One Collections CRM Built to Accelerate Debt Recovery.
Consolidate delinquent portfolio queues, predictive voice dialing, automated PTP tracking, and autonomous recovery agents into one compliance-first workspace.
✓ BSP Circular & NPC DPA Compliant✓ 14-Day Risk-Free Pilot✓ Deploy in Under 48 Hours
3.2x ConnectsPredictive Auto-Dialing
256-Bit TLSBSP & NPC Security Aligned
99.9%Telephony Uptime SLA
01 PORTFOLIO ENGINE02 PREDICTIVE DIALER03 AI RECOVERY AGENTS04 AUTOMATED PTP05 LIVE QA BARGE
Dashboard
Portfolio Operations · Overview
Total Recovered
₱4.85M
↑+16.4%
PTP Kept Rate
74.8%
↑+8.2%
Connect Rate
68.2%
↑+12.5%
Monthly Target
112%
↑Exceeded
Recent Accounts
Search accounts...| Account | Campaign | Balance | Status |
|---|---|---|---|
| ACC-10482 | Auto Loan Recovery | ₱64,250 | PTP Kept (₱15K) |
| ACC-10817 | SME Working Capital | ₱142,800 | Follow-up Queued |
| ACC-11209 | Credit Line D60 | ₱38,400 | Broken PTP Alert |
| ACC-11342 | Consumer Microfinance | ₱18,750 | Restructure Review |
Security & Regulatory Architecture
Engineered for Philippine Banking & Global Compliance Standards
BITS enforces verifiable data isolation, encryption, and statutory collection rules across every account.
BSP Compliant
Circular 454 & 857
Fair debt collection conduct & audit logging
NPC Compliant
RA 10173 (DPA 2012)
Granular PII role-masking & consent controls
SEC Philippines
MC No. 18 (2019)
Prohibition on unfair debt collection practices
Credit Info Corp
RA 9510 (CISA)
Standardized credit reporting & data exchange
ISO/IEC 27001
ISMS Framework
Enterprise security policies & risk management
DICT Cybersecurity
Cloud-First Policy
National cybersecurity & cloud infrastructure
High-Recovery Architecture
Engineered for High-Velocity Delinquency Operations.
Built from the ground up to replace fragmented spreadsheets with automated, high-speed recovery workflows.
Efficiency
3.2x
Higher Right-Party Connect (RPC) Velocity
Intelligent auto-dialing vs manual calling lists
Recovery
45%
Reduction in Broken PTP Default Rates
Automated SMS/Email reminders & escalation logic
Reliability
99.9%
Telephony Infrastructure Uptime SLA
Carrier-grade SIP trunking & WebRTC softphones
Velocity
< 48h
Rapid Operations Onboarding
Pre-configured campaign mapping & CSV imports
The Recovery Gap
Collections stall when your dialer, spreadsheets, and payment slips live in five different places.
When promises-to-pay are scattered across spreadsheets, up to 34% of broken commitments go unfollowed. BITS unifies your accounts, dialer, payments, and QA into one continuous recovery loop.
- 01.Portfolio records split across disparate spreadsheets and legacy tools
- 02.Agents dialing manually with low right-party connect rates
- 03.Promises-to-pay lost in handoffs — leading to unrecovered revenue
- 04.Call recordings and QA scorecards isolated from the account timeline
Collections Queue
Before BITS
SpreadsheetsLegacy CRMSeparate DialerPayment CSVsQA Sheets
Five disconnected systems, zero shared context.
With BITS
Unified Operations Floor
| Account | Work | Desk |
|---|---|---|
| ACC-10482 | PTP due today (₱15,000) | Auto Loan Queue |
| ACC-11209 | Broken PTP Alert | Credit Line D60 |
| ACC-11342 | Restructure Review | Microfinance East |
Core Platform
Everything You Need to Grow and Scale
BITS brings account management, agent workflows, customer engagement, quality assurance, reporting, and operational controls into one role-based workspace.
02.
Workflow Engine
Turn collection policies into repeatable workflows with configurable dispositions and strategies.
- Disposition management
- PTP & follow-up
- Strategy rules
- Inactivity controls
03.
Customer Engagement
Connected tools for calls and messaging without leaving the account workflow.
- SIP softphone
- Multi-channel messaging
- Templates & merge fields
- Communication history
04.
Live Supervision
Real-time visibility into active calls with controlled monitoring and coaching capabilities.
- Listen, whisper, barge
- Monitoring sessions
- Audit history
- Permission controls
05.
Quality Assurance
Turn QA into a repeatable process with evaluations, scorecards, and agent analysis.
- QA scorecards
- Audit worklists
- Agent outlier analysis
- Activity linkage
06.
Reporting & Analytics
Operational dashboards covering portfolios, agents, payments, calls, and campaigns.
- Operational dashboard
- Agent productivity
- Payment reporting
- Exportable data
BITScrm Collections Platform
BITScrm: Built for Every Seat on Your Recovery Floor
Consolidate portfolio queues, predictive voice dialing, automated PTP scheduling, and compliance tracking into one unified, role-based CRM workspace.
Agent queue
Accounts · PTP · follow-up
| Account | Work | State |
|---|---|---|
| ACC-10482 | PTP due today | Call |
| ACC-10817 | Follow-up | SMS |
| ACC-11209 | Broken PTP | Review |
| ACC-11587 | New assignment | Call |
New Product
Meet BITSagent
An AI agent that calls, emails, and resolves — indistinguishable from a human. Purpose-built to replace or augment call center floors for collections, support, and beyond.
Human-Quality Voice
Conversational AI that adapts tone, pacing, and language to each customer — indistinguishable from a live agent.
< 300msavg. response latency
Smart Email Agent
Drafts, sends, and follows up on emails autonomously — handles replies, escalations, and PTP confirmations.
72%reduction in email workload
Omnichannel Outreach
Coordinates across voice, email, and SMS in a single campaign flow with unified account history.
3.8xmore customer touchpoints
Compliance-First Design
Built-in quiet hours enforcement, DNC list handling, BSP/NPC-aligned consent management, and full audit trail.
100%policy-controlled execution
BITSAGENT // LIVE CALL
AI Active
04:12
AI
Good morning, may I speak with Maria Santos regarding her account ending in 4821?
AI processing…
PTP_DETECTED · AUTO_SCHEDULECOMPLIANCE ✓
Industry Use Cases
One agent. Every department.
Debt Collections
Automated Collections at Scale
Deploy AI agents that negotiate payment arrangements, handle broken PTPs, and escalate complex cases — 24/7, at a fraction of the cost of a human floor.
Measured Outcomes
- ✓3.2x higher right-party contact
- ✓45% drop in broken PTPs
- ✓60% lower cost per recovery
Transparent Pricing
Pick your product. Configure your price.
BITScrm and BITSagent are available standalone or as a bundled suite — priced to match your operation size.
BITScrm — Collections Operations Platform
Per-seat pricing for your human agents. Includes dialer, QA, live supervision, and full portfolio management.
Starter
For small collections teams and focused recovery campaigns.
₱1,850
per agent / month · billed annually
Included
- ✓Core Collections Engine
- ✓Delinquency Account Workflows
- ✓Dynamic Work Queues
- ✓Manual & Preview Dialing Ready
- ✓Standard Performance Reporting
- ✓Email & In-App Support
- ✓Up to 15 agent seats
Includes assisted setup & onboarding
Most Popular
Professional
For growing agencies and mid-market operations with dialer & QA.
₱3,200
per agent / month · dialer & AI included
Included
- ✓Everything in Starter
- ✓Built-in Browser SIP Softphone
- ✓Predictive & Progressive Auto-Dialer
- ✓Omnichannel SMS & Email Reminders
- ✓QA Scorecards & Evaluation Worklists
- ✓Live Supervisor Listen, Whisper & Barge
- ✓AI Smart Follow-Up & PTP Tracking
- ✓Unlimited agent seats
Includes assisted setup & onboarding
Enterprise
For commercial banks, financial institutions, and high-volume BPOs.
Custom
volume tiers · cloud or on-prem
Included
- ✓Everything in Professional
- ✓Full Autonomous AI Recovery Agents
- ✓Custom Workflow & Disposition Engines
- ✓Dedicated SIP Trunking & Telco Routing
- ✓On-Premises or Private Cloud Hosting
- ✓BSP Circular & NPC Regulatory Auditing
- ✓Dedicated Solutions Architect & 99.99% SLA
- ✓Unlimited agent seats & multi-tenancy
Includes assisted setup & onboarding
Risk-Free Pilot
Try BITS Free for 14 Days
Test BITScrm with your portfolio, or deploy BITSagent on a live campaign — zero commitment, full platform access.
Mix · Match · Expand
Build the stack around your operation.
Not every team works the same way. Enable the collections capabilities you need and expand as your operation grows.
Build Your Configuration→Collections
Centralize portfolios, accounts, assignments, queues, PTP, and payments.
Messaging
Connect configured communication providers and preserve account-level history.
QA + Live Assist
Review quality and support active calls within clear permission boundaries.
Reporting
Track account, agent, campaign, payment, call, and activity outcomes.
Module configuration
Collections Operations · Module View
| Facet | Inclusion | Module |
|---|---|---|
| Core | Required | Collections |
| Engagement | Optional | Messaging + Dialer |
| Oversight | Optional | QA + Live Assist |
| Visibility | Configured | Reporting |
Bank-Grade Security Architecture
Designed for Strict Regulatory Control & Auditability.
Collections operations demand zero-leakage security. BITS enforces granular role-scoped permissions, automated quiet hours, and end-to-end encryption across portfolios, calls, and agent activity.
Access
BITS Security Vault · Role Scopes
| Role | Queue | PII | Admin |
|---|---|---|---|
| Agent | Assigned accounts | Scoped | No |
| Supervisor | Team campaigns | Limited | No |
| QA reviewer | Audit worklist | Scoped | No |
| Administrator | Configured campaigns | Scoped | Yes |
Role-based access
Grant access according to each person's operational role.
Campaign scoping
Keep teams and records within configured campaign boundaries.
Contact controls
Support contact limits, quiet hours, do-not-call, and cease-desist handling.
Auditability
Preserve activity, access, communication, and monitoring history.
Monitoring permissions
Control who can listen, whisper, or barge into active calls.
Optional TOTP
Add time-based one-time password authentication where configured.
Modular access
Enable only the capabilities required for each deployment and role.
Cloud · on-premises · supported hybrid
Deploy Around Your Infrastructure.
BITS supports deployment models designed around different infrastructure and operational requirements, including supported on-premises configurations.
Import · configure · route · improve
How BITS Works.
Follow one connected operating loop from portfolio import through campaign configuration, agent action, and management review.
Request a Demo→Operations cycle
Enterprise Operations · Standard Cycle
| Phase | Scope | Focus |
|---|---|---|
| Import | Portfolio | Validate and match |
| Configure | Campaign | Rules and queues |
| Route | Agent | Account and next action |
| Review | Supervisor | Quality and outcomes |
- then
Import & Organize
Bring portfolios, accounts, and operational data into the platform.
- then
Configure Campaigns
Set dispositions, strategies, queues, rules, and workflows.
- then
Route Work
Deliver the right accounts and next actions to agents and teams.
- then
Contact & Follow Up
Use calls, messages, PTP, payments, and activity workflows.
Review & Improve
Monitor quality, productivity, payments, activity, and campaign performance.
Ready to Accelerate Collections?
Accelerate Your Debt Recovery Rates with BITS Collections CRM.
Book a tailored walkthrough with our recovery workflow architects, or test the predictive dialer and automated PTP engine on your actual accounts.
✓ BSP & NPC DPA Compliant✓ 14-Day Free Pilot✓ Rapid Setup < 48 Hours
Product demo request
Request a demo for your collections operation.
Tell us how your teams manage portfolios, follow-up, communications, quality, and reporting. We will tailor the walkthrough to your operation.
Tell us about your operation
Share team size, campaigns, communication needs, and deployment constraints.
We map the right configuration
Core Collections first, then the modules and controls your workflow requires.
See the relevant product workflow
A focused demo using synthetic collections data, not a generic sales deck.
24
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Prefer to schedule directly? Book a time
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Or email us at demo@bits.ph
Consultation request
BITS · senior team