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Module of Operations 360

Recover the accounts.

BITScrm is a collections CRM, not a sales CRM with debt bolted on. It ships inside Operations 360 and runs on the same database — so there is nothing to integrate and no second system to reconcile.

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CRM workspaces

Five workspaces. One database.

Start with Collections. Activate the others when you need them — they connect instantly, with no data migration and no replatforming.

BITScrm Collections

Start here

Recover the accounts

3.2x

Right-Party Connect

High-Volume Debt Recovery, Delinquent Portfolio Staging & Supervisory Telephony

Engineered for debt recovery agencies, BPO contact centres, and financial lenders. Centralises delinquent portfolio staging, WebRTC predictive softphone dialing, automated Promise-to-Pay (PTP) tracking, and live supervisor barge-in HUD.

  • Dynamic Debtor & Account Staging Queues
  • WebRTC In-Browser SIP Softphone & Auto-Dialer
  • Automated Promise-to-Pay (PTP) Scheduling Engine
  • Supervisor Listen, Whisper & Barge-in HUD

BITScrm Support

Helpdesk core

Serve the customer

+46%

First Contact Resolution

Omnichannel Ticket Queue, Real-Time SLA Countdown & AI Sentiment Telemetry

Built for enterprise helpdesks, technical support teams, and customer care centres. Centralises cross-channel ticketing across email, live chat, portal and API, with multi-tier P1–P4 SLA countdowns and automated resolution macros.

  • Omnichannel Unified Ticket Inbox (Email, Chat, Portal, API)
  • Multi-Tier P1–P4 Priority & Real-Time SLA Countdown HUD
  • AI-Powered Customer Sentiment Detection & Escalation
  • One-Click Automated Responses & Resolution Macros

BITScrm Sales

Revenue engine

Win the deal

+38%

Pipeline Velocity

High-Velocity Revenue Pipeline, Kanban & Deal Intelligence

Purpose-built for institutional sales, B2B deal structuring, and corporate loan origination. Combines visual Kanban pipeline stages, AI deal win-probability scoring, automated territory routing, and CPQ quote-to-cash workflows.

  • Multi-Stage Visual Deal Pipeline Kanban
  • Predictive AI Lead Scoring & Win Probability
  • Automated Territory & Representative Routing
  • CPQ (Configure, Price, Quote) Generator

BITScrm Marketing

Audience automation

Reach the audience

4.5x

Engagement Lift

Omnichannel Customer Journeys & Audience Automation

Orchestrates multi-touch customer acquisition, debtor re-engagement, and loan lifecycle journeys across SMS, Viber, email and webhooks, with closed-loop attribution analytics and strict consent management.

  • Visual Multi-Branch Customer Journey Builder
  • Dynamic Audience Segmentation & Behavioral Tags
  • Automated SMS & Email Drip Sequences
  • Full-Funnel Conversion Attribution Analytics

BITScrm Commerce

Billing core

Take the payment

99.99%

Billing Accuracy

B2B/B2C Digital Storefronts, Invoicing & Subscription Engine

Unified commerce architecture supporting flexible recurring subscriptions, usage-based billing, multi-currency invoicing, smart dunning recovery, and tokenised payment gateway integrations with BIR CAS alignment.

  • Recurring Subscription & Usage-Based Billing
  • Tokenized Multi-Gateway Payment Processing
  • Automated Tax Calculation & Compliant Invoicing
  • Smart Dunning & Failed Payment Auto-Recovery
One schema

The five engines synchronise in real time

Most stacks stitch five tools together and hope. These are five workspaces on one schema.

Comparison of a fragmented SaaS stack against unified BITScrm
DimensionFragmented stackUnified BITScrm
Database Architecture4-5 disparate vendor databases with delayed, fragile webhook syncsSingle sovereign database schema with real-time zero-copy interconnects
Customer LifecycleReps re-key customer information across CRM, billing, and support toolsUnified customer master record across lead, deal, payment, and support stages
AI GroundingChatbots trapped inside single silos without access to billing or call historyNative BITSagent AI grounded in full omnichannel history and enterprise RAG
Data SovereigntyLocked into US multi-tenant clouds with unpredictable vendor price hikesDeployable on private cloud VPC or sovereign on-premises with local compliance
Licensing ModelExpensive per-seat per-app penalties compounding across departmentsPredictable enterprise licensing with custom bundle packaging and white-labeling
Questions

Everything you need to know

The six questions collections and finance teams ask before committing to a single-database CRM.

Can we deploy one CRM workspace today and activate others later?

Yes. Every BITScrm workspace is fully functional from day one. When you activate an additional workspace — adding Support to Collections, or Commerce to Sales — it connects instantly to your existing customer database with no data migration, no schema rewriting, and no replatforming. This is the difference between a module on Operations 360 and a second vendor.

How does BITScrm eliminate data replatforming between departments?

Traditional companies run sales on Salesforce, customer support on Zendesk, and billing on Stripe or Chargebee, which creates data silos. BITScrm uses a unified core schema where customer accounts, contact logs, quotes, transactions, and support tickets live in the same high-performance relational store.

Can BITScrm be deployed on-premises for banking and regulatory compliance?

Yes. Alongside fully managed cloud deployments on AWS or Azure private VPCs, BITS supports full sovereign on-premises bare-metal deployment for banks, government entities, and high-security institutions, aligned with BSP Circulars 454 and 857 and NPC RA 10173.

Does BITScrm integrate with BITSagent conversational voice AI?

Natively — there is nothing to integrate. BITSagent AI is a module of the same Operations 360 platform, so voice and email agents read and write the same CRM record. An agent can autonomously dial overdue debtors, negotiate payment plans, and write confirmed PTP schedules into the database in real time.

How does BITScrm Commerce handle Philippine tax compliance?

BITScrm Commerce includes built-in BIR Computerized Accounting System (CAS) audit alignment, automated 12% VAT calculations, withholding tax schedules, and official receipt (OR) electronic stamp generation.

How is BITScrm priced?

Pricing is not published. BITS sizes every engagement to the seat count and operational scope, and issues a quote through a consultation with a company representative. There is no per-seat penalty and no per-app surcharge.

Ready to unify your customer & revenue operations?

Tell us which workspaces you need today. We will size the deployment to your floor and show you what the rest would cost to add later.

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