Solutions

Start With the Problem. We Name the Product.

Six operational problems account for most of what our clients come to us with. Find yours below. Each track shows what is going wrong, what we put in place, and exactly which BITS product does the work.

Browse all 18 products

The six tracks

Six Problems. Six Answers.

Every track below is written from the buyer's side: what breaks, what it costs, and what changes once BITS is running.

01COLLECTIONS & FIELD // OPERATIONSRecovery Flagship

“Collect payments faster, automate calls, and track field reps on the road”

Account balances live in spreadsheets, field collectors work from paper, and nobody can prove where a rep actually was. Promise-to-Pay commitments slip because nothing chases them.

See Operations 360 & Field App

What BITS puts in place

One account dossier carrying balance, status, history, and assignment
Promise-to-Pay tracking with automatic alerts when a commitment breaks
Browser softphone and auto-dialing built into the same account record
Mobile field app with GPS-tagged visits, photos, and disposition logging

Call center CRM, predictive dialer, QA scorecards, plus a mobile field app with live GPS visit timestamps and offline logging.

02VOICE AI // AUTONOMYSub-300ms Voice

“Automate customer phone calls, SMS follow-ups, and negotiation emails”

Repetitive inbound calls eat agent hours. After-hours callers wait. Every answer to a routine question still costs a person on a salary.

See BITSagent AI

What BITS puts in place

Conversational voice AI that answers, negotiates, and schedules on its own
Email and SMS intake handled without an agent touching the queue
Answers grounded in your own SOPs, not generic internet content
Warm transfer to a live agent with the full account already on screen

Realistic human-sounding voice AI that handles calls and customer inquiries around the clock with zero wait times.

03SALES // PIPELINESales & Support

“Track sales deals, send instant price quotes, and manage support tickets”

Deals sit in one tool, support tickets in another, and marketing in a third. Nobody can answer how many opportunities turned into invoices.

See BITScrm Suite

What BITS puts in place

Visual pipeline with lead scoring and territory routing
Quotation and CPQ generation without rebuilding the document by hand
Omnichannel ticket queue with P1–P4 priorities and SLA countdowns
Marketing journeys and recurring billing on the same customer record

Visual sales pipelines, automated client quotations, customer help desk, and recurring billing all in one CRM.

04LEDGER // PAYROLLBIR CAS Aligned

“Automate company accounting, staff timekeeping, and Philippine payroll”

Bookkeeping is closed manually at month end. Attendance is a separate biometric box. Payroll is exported to a file and retyped, so errors reach the bank feed.

See Accounting, HRMS & Payroll

What BITS puts in place

Double-entry general ledger with AP 3-way matching and AR credit control
BIR CAS-ready schemas and one-click financial statements
Biometric clock-in feeding rosters, leave, and payroll in one pass
Statutory TRAIN and 13th-month calculations with bank batch output

BIR CAS-ready bookkeeping, biometric clock-in integration, automated 13th-month & TRAIN tax calculations.

05DISPATCH // INVENTORYFleet & Warehouse

“Track multi-warehouse inventory, company vehicles, and verified delivery”

Stock counts are wrong because every location keeps its own sheet. Dispatchers assign runs by phone. There is no proof a delivery actually happened.

See Inventory & Logistics

What BITS puts in place

Live stock levels across every warehouse and lot location
Barcode scanning that updates inventory at scan time, not at month end
Route optimization and driver assignment with live GPS tracking
Digital proof-of-delivery signature captured at the drop

Live GPS vehicle tracking, barcode scanning, driver route optimization, and digital proof-of-delivery signatures.

06BOOKING // SMART NFCVenue & Smart NFC

“Book appointments, manage customer lines, and issue smart tap cards”

Appointments are booked by phone and confirmed by memory. Queues are managed on a whiteboard. Staff and members carry cards nobody can update.

See Booking, Queuing & Sports Hub

What BITS puts in place

Online booking with live availability and automatic reminders
Queue numbers on screen and by SMS so nobody waits uninformed
Court, court-side, and venue scheduling with rotation rules
NFC business cards that update themselves when details change

Live online appointment booking, SMS queue alerts, court reservations, and contactless BITS Tap NFC business cards.

Who we build for

Same Platform. Different Operating Floor.

The products are shared. The configuration, the permissions, and the reporting are scoped to the way your organization actually operates.

Multi-Client Staging

BPO Companies & Contact Centers

Manage distinct client campaigns with strict tenant separation, centralized supervisor QA, high-volume telephony integration, and automated reporting.

01 · Operations 360 & Field App 02 · BITSagent AI 03 · BITScrm Suite

Recovery Pipeline

Debt Collection Agencies

Transform disorganized spreadsheets into controlled collection pipelines with DPD tracking, automated Promise-to-Pay monitoring, and compliant outreach.

01 · Operations 360 & Field App 02 · BITSagent AI

Security-Conscious Architecture

Banks & Financial Organizations

Equip lending and credit operations with compliant customer management, granular role-based permissions, immutable audit trails, and dedicated infrastructure.

01 · Operations 360 & Field App 04 · Accounting, HRMS & Payroll

Bespoke Technology

Growing Businesses & Enterprises

When off-the-shelf SaaS fails to fit your business model, BITS designs, builds, and maintains custom software and automated workflows around your exact processes.

03 · BITScrm Suite 04 · Accounting, HRMS & Payroll 05 · Inventory & Logistics 06 · Booking, Queuing & Sports Hub

Not Sure Which Track Fits?

Book a free 20-minute technical call. We look at your current workflow, tell you honestly whether BITS fits, and scope the smallest deployment that solves the problem. No sales pitch.

Review security & deployment