The BITS Platform

Operations 360

The recovery floor, on one system. Collections, telephony, field enforcement and compliance — sharing a single database instead of four vendors.

Four pillars

Three capabilities. One deployment.

Everything a recovery floor needs, running on one database instead of four vendors.

360° dossiers, DPD aging, co-maker tracking. 0.4s screen-pop.

0.4s screen-pop

Sub-350ms pacing, 98.4% live voice. No desk phones, no PBX.

98.4% live voice

GPS proof-of-visit inside a 10m geofence. 100% of calls audited.

100% call audit

Included modules

They are not separate products you have to integrate. They run on the Operations 360 database from day one.

Module

Recover the accounts.

Sales, support and service workflows on the same database as your collections floor — no second system to reconcile.

Module

Automate the floor.

Autonomous voice agents handling outreach, negotiation and QA on infrastructure that already holds your data.

Accounting, HRMS, logistics, booking, queuing and more — all connected to the platform you already run.

We will benchmark your current talk-time, PTP fulfilment and dialer pacing against floors already running Operations 360.