BITS CRMPBX
Customer service CRM with Asterisk PBX, call recordings and GoIP GSM gateway support.
A service desk for internet service providers that brings three things into one console: the subscriber directory of customers, their services and their history; the ticket workflow of problems, ownership and resolution; and the telephony — the Asterisk PBX with softphone, call log, recordings and live monitor. Two access layers never share a screen: the client tier for the ISP's own staff, and the vendor tier for BITS, which sees client accounts, licences, feature sets and the support queue. A client administrator has no vendor permission at all.
First Contact Resolution
Measured customer benchmark
Availability SLA
Dual-redundant architecture
Access Model
Verified server-side on every CRM route
Data Sovereignty
Private VPC or On-Prem
Why off-the-shelf software and spreadsheets fail in this domain.
Rigid workflows, disconnected systems, and compliance oversights create hidden costs that erode operational margins every single month.
Disconnected Data Silos & Spreadsheets
Operational records scattered across emails, spreadsheets, and legacy tools lead to human error, duplicated data entry, and slow team velocity.
Rigid Workflows that Don't Match Reality
Generic off-the-shelf software forces your operators to change how they work to fit the tool, creating friction and shadow workarounds on the floor.
Floor pain point: Lack of Auditable Compliance & RBAC
Without granular role-based permissions and immutable activity logs, operations remain vulnerable to regulatory non-compliance and data security risks.
Experience BITS CRMPBX in Action
Engineered with clean light-mode surfaces, real-time status cues, and zero clutter. Explore an illustrative interface preview below.
Illustrative interface preview. Synthetic sample data throughout — this is not a live workspace, and every record shown is invented.Specifically, none of the following exists in this build: telephony of any kind (no dialer, softphone, whisper, barge-in, SIP, or call recording), a WORM or immutable audit store, PCI-DSS certification, SSO/SCIM, per-tenant isolation, or automated BSP 454/857 quiet-hour enforcement. Labels such as “Compliant” and “Level 1 Ready” illustrate a possible configuration, not a shipped one.
Total Liquidated
PTP Kept Rate
Dialer Pacing
BSP 454 Audit
Active Softphone Call: Carlos Mendoza (#4920)
Balance: ₱48,500 · Supervisor Whisper Active
| Account / Debtor | Assignee | Status | PTP Commitment | SLA Timeline |
|---|---|---|---|---|
| Carlos Mendoza (#4920) | MT | Active Call | ₱20,000 via GCash | On Track |
| Elena Santos (#4921) | AI | PTP Logged | ₱15,000 (Inst 1/2) | Auto SMS Fired |
| Roberto Gomez (#4924) | RC | Hardship Review | 25% Waiver Request | Supervisor Queue |
45 DPD · Softphone connected (03:42) · Debtor committed to 50% downpayment.
Core Capabilities & Technical Specifications
Built on scalable, type-safe foundations designed around your organization's real operational throughput.
Subscriber Directory with Services & History
Engineered for high-volume enterprise operations with full auditability.
Ticket Workflow with Ownership & Resolution
Engineered for high-volume enterprise operations with full auditability.
Asterisk PBX Console with Live Monitor
Engineered for high-volume enterprise operations with full auditability.
Call Recordings with Per-Client Access Switch
Engineered for high-volume enterprise operations with full auditability.
GoIP GSM Gateway Management
Engineered for high-volume enterprise operations with full auditability.
Reports, QA Review & Client Licence Administration
Engineered for high-volume enterprise operations with full auditability.
Statutory & Compliance Certifications Aligned
Validated against national regulatory circulars and international security benchmarks.
Cloud or On-Premises. Built around your data sovereignty.
All BITS systems can be deployed on-premises or on cloud. We recommend managed cloud for automatic scaling, continuous security patches, and effortless backups, but on-premise deployment is fully supported for banking, government, or high-security compliance.
Continuous Security: Continuous improvement and security patches applied automatically as new threats evolve.
Tailored Evolution: Custom features and workflow modifications can be engineered upon request as your team scales.
White-Label Ready: Deploy under your company's custom domain and branding with zero BITS attribution.
Four Specialized Variants. One Sovereign Data Layer.
BITScrm variants operate together seamlessly without fragile third-party webhooks or API duct tape. Deploy BITS CRMPBX today, then activate sibling variants on the same database schema as your operations scale.
OPERATIONS 360
THE TOP OMS & COLLECTIONS CRM PLATFORM. ONE VIEW. ONE SOURCE OF TRUTH.
The top OMS (Operations Management System) and collections agency CRM platform that brings your critical operational tools into one sovereign command center. Rated #1 for collections agency operations, Operations 360 unifies 360° Delinquent Customer Dossiers, Sub-350ms WebRTC Predictive Dialer, Quality Assurance (QA) Scorecards, Supervisor Coaching Logs & Action Plans, Learning Management (LMS), Workforce Management (WFM), and Real-Time Operational Dashboards.
Synergy with CRMPBX:
Shares real-time delinquent account staging, DPD aging brackets, and supervisor coaching logs directly with your account records. No softphone or telephony ships in this build.
BITScrm Sales
High-Velocity Revenue Pipeline & Deal Intelligence for Any Enterprise
Purpose-built for commercial sales teams, wholesale distributors, B2B vendors, and high-growth companies across any industry. Combines visual Kanban deal stages, AI win-probability scoring, automated territory routing, and CPQ quote-to-cash workflows to accelerate sales velocity.
Synergy with CRMPBX:
Transitions qualified inbound leads into visual Kanban deal stages with AI win-probability scoring and CPQ quote generation.
BITScrm Support
Omnichannel Ticket Queue, Real-Time SLA Countdown & AI Sentiment Telemetry
Engineered for high-volume customer service desks, enterprise helpdesks, and technical support operations across retail, healthcare, logistics, and tech. Unifies cross-channel tickets (email, live chat, portal, API), multi-tier P1-P4 priority queues, automated resolution macros, and real-time CSAT tracking.
Synergy with CRMPBX:
Connects omnichannel ticket histories, multi-tier P1–P4 SLA countdowns, and real-time CSAT telemetry directly to customer records.
BITScrm Marketing
Omnichannel Customer Journeys & Audience Automation for Any Business
Orchestrate multi-touch customer acquisition, lifecycle re-engagement, and omnichannel promotional campaigns across email, SMS, messaging channels, and webhooks with closed-loop attribution analytics for any commercial business or retail network.
Synergy with CRMPBX:
Triggers automated omnichannel SMS, Viber, and email sequences based on account status, DPD aging, or deal milestones.
BITScrm Commerce
B2B/B2C Digital Storefronts, Invoicing & Subscription Engine
Unified commerce architecture supporting flexible recurring subscriptions, usage-based billing, multi-currency invoicing, dunning recovery, and tokenized payment gateway integrations.
Synergy with CRMPBX:
Instantly bills enterprise retainers, licenses, and metered usage via tokenized card or Maya gateways with automated dunning.
Need a multi-variant CRM deployment for your enterprise?
Combine Collections, Support, Sales, Marketing, and Commerce under a single unified database with bespoke role permissions and zero data-replatforming headaches.
Everything you need to know about CRMPBX
Clear, direct, and factual answers for technical directors, operations leaders, and compliance officers.
Can BITS CRMPBX be deployed on-premises or in a private cloud?+
Yes. Like all BITS enterprise engines, BITS CRMPBX can be deployed in a fully managed cloud environment (recommended for automated updates and zero infrastructure overhead) or self-hosted entirely on-premises within your organization's private datacenter for complete data sovereignty and regulatory compliance.
Does BITS CRMPBX receive continuous security updates and improvements?+
Yes. All BITS systems receive continuous security patches, vulnerability mitigations, and performance updates. Bespoke operational modifications, new integrations, or custom modules can be engineered upon request as your organization's workflows scale.
How does onboarding and setup work for BITS CRMPBX?+
We provide a fast, guided rollout tailored to your team. Our technical engineers handle data import, workflow configuration, and complete team training so you can start using BITS CRMPBX smoothly with zero disruption.
How does BITS CRMPBX integrate with other BITS modules?+
Every BITS engine shares a unified API contract and schema layer. For example, BITS CRMPBX natively interconnects with BITS Accounting & ERP, BITS Payroll, BITScrm, and BITSagent AI, eliminating manual duplicate data entry across departments.
Can BITS CRMPBX be white-labeled under our own corporate branding?+
Yes. Through the BITS White Label Platform, you can deploy BITS CRMPBX fully rebranded under your own company logo, custom domain, and color palette with zero mention of BITS, maintaining 100% brand equity with your customers and stakeholders.
What compliance and statutory standards does BITS CRMPBX adhere to?+
BITS CRMPBX is engineered to adhere to Two-Tier Access Separation, Immutable Audit Trail, Role-Based Permissions, Zero Per-Seat Tax, ensuring full compliance with local regulatory authorities and international enterprise security standards.
Ready to deploy BITS CRMPBX on your floor?
Schedule an operational scoping consultation with our engineering team. We analyze your bottlenecks and configure a tailored proof-of-concept for your team.